BernieMayer, Werner Institute, Creighton University;
JacquelineFont-Guzmán, The Werner Institute, Creighton University School of Law;
NoamEbner, The Werner Institute, Creighton University School of Law
Last year, this panel presented on trust. This year, we propose to take on another core concept in conflict engagement: Relationships. Relationships both lie at the core of what conflict professionals deal with and are viewed as something to set aside. Forming a “good working relationship,” for example, is counterbalanced by “separating the people from the problem.” Relationships matter, but we really don’t know what to do with them. How do we assess the value of relationships? This session offers a conversation between colleagues coming from different perspectives that will begin to illuminate the role of relationships in conflict engagement.
Concurrent Session D
Thursday, April 03, 20143:00 PM-Thursday, April 03, 20144:15 PM
A crisis and hostage negotiator is a law enforcement conflict resolution expert who applies their skills in situations that are tense, (potentially) volatile, and where lives can be at risk. Although their work is unique, many similarities exist with other conflict resolution professionals. This workshop provides, based on research, ten mistakes crisis/hostage negotiators have made in situations and offers ways to avoid them in a manner that is directly applicable to other conflict resolution professionals, practitioners, and volunteers. Participants will have an opportunity to reflect on these negotiator skills and share their comments throughout the session.
Concurrent Session H
Friday, April 04, 20141:00 PM-Friday, April 04, 20142:15 PM
Is this going anywhere? Where are they headed? Where will they go if we move to $XX? How do I get to $XX by 5:00 without causing impasse? Since the Pharaohs’ day, marketers have studied human behavior and acted on that intelligence to increase sales. Playing French music in a British wine store increases the sale of French wine. But are the hidden patterns of negotiation predictable? Can we develop data-informed concession strategies that improve outcomes while reducing the risk of impasse? We’ll explore these questions drawing on data from tens of thousands of negotiating rounds.